Legal Notice

Email : admin@lsheatingandplumbing.co.uk

Gas Safe number : 916536

LS Heating and Plumbing Ltd

93 Park Lane East

Reigate

Surrey

GBR

Mob: 07919586463

Email: admin@lsheatingandplumbing.co.uk

Web: www.lsheatingandplumbing.com

Payment is due on receipt of invoice and on satisfactory completion of the job. We accept Cash and BACS payments.

New gas appliances will be registered with the Gas Safe Register as required. We hope that the quote above meets your requirements and expectations. We will give you a call in a few days to ensure that you have received your quotation and are happy with its content. However, if you have any questions about this quotation, or your project as a whole, please feel free to contact me and I will be more than happy to assist in any way that I can.

Installation Terms and Conditions

References in these conditions to ‘LS Heating and Plumbing LTD’, 'we' and 'us' are references to 'LS Heating and Plumbing LTD' (company number 13092874), whose office is at 93 Park Lane East, Reigate, Surrey, RH28LH. References to the 'customer' and 'you' are references to the person to whom the quotation is addressed. 2. These terms and conditions ('terms') tell you how we will provide products and services to you, how you may end the contract, what to do if there is a problem and other important information. Please read these terms carefully before accepting your quotation. By accepting your quotation you agree to be bound by these terms. 3. Once you accept your quotation (by emailing admin@lsheatingandplumbing.co.uk or via the link in the quotation), a contract between you and us will be formed and that contract will be subject to these terms and the quotation ('contract'). 4. By accepting a quotation, you are confirming you are the owner of the property detailed in the quotation (or the email confirmation) or that permission from the owner has been granted. 5. The contract is subject to availability of appliance(s), equipment and other materials. Where necessary we will offer a suitable alternative, if available, which will be subject to your acceptance.

PRICE 1.

1.This price detailed in the quotation includes the supply and installation of all the components and materials required to carry out the work specified unless stated otherwise in these terms and/or the quotation. 2. We have made an allowance in your quotation price for removing the redundant materials from your property. Should you wish to keep any material, for example the copper cylinder, we will need to make an adjustment to the price detailed in your quotation. 3. The price or prices quoted are valid for 14 days from the date of quotation and are strictly subject to the works being ordered for completion within 60 days of the quotation date. This clause does not apply to special offers which will be subject to variable closing dates, full details of which will be detailed in the offer. Prices are otherwise subject to variation from time to time.

WHAT IS INCLUDED 2.

If applicable;

1.We will carry out the boiler upgrade and central heating improvements as detailed in the quotation. 2. We will deliver the materials for the installation to the customer's property. 3. The existing system will be drained down where necessary and redundant materials will be carefully disconnected and removed from site. Dustsheets and carpet cleaner will be used to protect your furnishings. We will hot flush and clean the system after fitting the new boiler. 4. Upon completion we will fill the system and ensure corrosion proofer is added. We will test and adjust the boiler and controls and leave the system in good working order. We will ensure that you are satisfied with the work and that you understand the controls, as well as carrying out the necessary safety checks. 5.If applicable, the fanned flue terminal will be carefully cut through the outside wall and sealed. Every care will be taken to minimise the disturbance of brickwork. If necessary, a suitable flue guard will be fitted and protection to eaves or soffits will be included where applicable. 6. Non-return, back flow prevention devices (including those associated with water meters) fitted to the mains supply can cause a pressure build up which could damage the boiler and other household appliances. Therefore, to keep in line with the manufacturer's instructions, if applicable, we will supply and fit a mini expansion vessel (0.161) adjacent to the boiler on the cold mains supply. 7. This quotation only includes making good holes and the lifting and refitting of floorboards where specified. Please note: if necessary, floorboards may have to be cut in order to be lifted. We cannot be held responsible for their replacement if this is the case. 8. Should repairs to brickwork be necessary we will endeavour to match the existing bricks as best as possible, however if an exact match is required it is preferable that the customer supplies the bricks. Furthermore, matching colour, texture and the general appearance of bricks and mortar is not always possible due to older products ceasing production and the effects of weathering over time. The customer accepts that appearance differences should be expected. 9. If applicable we will remove the cold water storage tank, cylinder and feed and expansion tank if possible. Note; if the existing cold tank is found to contain asbestos cement, the tank will be drained and only removed if the loft access is of a size that allows removal of the tank in one piece. If this is not possible we will seal the tank in plastic sheeting and it will remain in the loft in accordance with local water bye-laws. 10. If we are converting your system from a conventional to a combination setup we will reconnect to the existing domestic supplies as necessary and change the cold water down service onto the cold mains.

GUARANTEE & WARRANTY 3.

All work and materials are guaranteed by LS Heating and Plumbing LTD for twelve months from the date of completion of the installation ('guarantee period'). LS Heating and Plumbing LTD’s guarantee covers the expected performance of the parts we install. You can make a claim under LS Heating and Plumbing LTD ‘s guarantee by calling 07919586463 or by emailing admin@lsheatingandplumbing.co.uk. When a claim is made we will conduct an inspection and, where you have a valid claim under the guarantee, we will either make an adjustment or replace the part. Certain individual materials e.g. the boiler, carry longer manufacturer warranties and these will be detailed in your quotation. All the boilers which we supply, come with varying lengths of warranty. Please be aware that you must have the boiler serviced annually by a Gas Safe or OFTEC registered engineer to maintain the boiler warranty. The guarantee and warranty given by us and the boiler manufacturer does not take away any rights you may have under law and are in addition to your statutory consumer rights. Please note that Citizens Advice Consumer Service can be contacted on 03454 040 506 if required for advice on your consumer rights. 2. The Stelrad radiators we supply have a 10 year manufacturer guarantee. 3. The timers and controls we supply typically have a 2year manufacturer guarantee. LS Heating and Plumbing LTD can provide specific details upon request. 4. You must notify us of any warranty or guarantee claim as soon as reasonably possible and in any event within 14 days after you become aware of the fault. 5. If a product we have supplied fails within the guarantee period (excluding the boiler, which has a longer manufacturer warranty as per your quotation), we will replace or repair it free of charge, unless the failure is due to third party interference, fair wear and tear, wilful damage, accident, negligence by you or any third party, failure to follow instructions, failure to service a Condensafe annually in accordance with paragraph 6.6 (where applicable) or any alteration undertaken by you or a third party. This does not take away any rights you may have in law. 6. LS Heating and Plumbing LTD will register your boiler installation with the relevant manufacturer on your behalf. A certificate explaining what is and is not covered can be provided upon request. Any component or part of the existing system that is re-used cannot be covered by our own guarantee. 7. The pipework and tanks installed, will be insulated in accordance with the specification. We cannot however, accept liability for damage caused by extreme weather conditions. 8. LS Heating and Plumbing LTD guarantee is restricted to only the materials and appliances installed by LS Heating and Plumbing Ltd. No liability can be accepted for damage caused by disturbance of any existing supplies, tanks, cylinders or fire surrounds, however, all reasonable care and skill will be used. 9. Please note a combination boiler system is likely to provide a lower hot water supply flow rate than a conventional system. This is exaggerated when two hot supplies are used at the same time. LS Heating and Plumbing Ltd is unable to guarantee the performance of any existing shower. 10. Any guarantee will be null and void as a result of: any failure to carry out maintenance in accordance with the manufacturer's instructions, deliberate damage or vandalism and any variation or fluctuation with the mains cold water flow rate at the property. 11. We offer a comprehensive after sales service and comprehensive service contracts to all of our customers at an additional cost (details on request). You will also be notified in writing when your guarantee expires. Please note, your guarantee expiry does not take away any rights that you may have in law. 12. We offer maintenance contracts at an additional cost to cover your existing heating system whilst your boiler is under warranty.

WHAT WE COVER 4.

Fitted carpets and other floor coverings can be removed and re-laid at the customer's specific request, but this may be subject to additional charge. Whilst every care will be taken, we cannot guarantee to relay floor coverings as originally fitted. You may require the services of a carpet fitter to re stretch carpets. This is especially relevant with very recently laid carpet. 2. All efforts will be made to ascertain the compliance and suitability of the electrical installation at the survey stage, however it is not always reasonably possible to confirm this during the survey. Any existing electrical issues which are found during the installation process, which may cause our work to become unsafe or non-compliant, will be discussed with the customer at the time with the aim of reaching a resolution. If existing main bonding is not in place or is not deemed to be suitable, it will be installed as part of our works. We will always assist in rectifying issues with the main earth to the property, but this may be subject to an additional cost. 3. Unless otherwise specified the price detailed in the quotation does not include the removal of any dangerous materials such as asbestos. Should a dangerous material be discovered during the installation, LS Heating and Plumbing Ltd can arrange for a specialist contractor to attend to remove the materials at an extra cost. Should you choose to remove the asbestos independently, without the use of LS Heating and Plumbing Ltd appointed contractor, LS Heating and Plumbing Ltd will ask you to provide a certificate ('Clean Air Certificate') to confirm the safe removal of the substance. 4. If applicable, the existing heating circuit will be re-used providing it is confirmed to be a suitable two-pipe flow and return system. If it is not, we will need to provide you with a separate quotation to re-pipe the circuit to ensure the new boiler is able to work at its maximum efficiency. In the vast majority of cases once we have lifted the floor boards, we will find that the circuit is a two pipe flow and return system but we cannot confirm this until the floor boards are lifted. 5. We have also assumed that the existing pipework (not visible for inspection) will be of correct sizing and unaffected by blockages, incorrect falls or leaks. We have also assumed that the existing pipework is not affected by a build-up of sludge or scale. In the event that the existing pipework has a level of sludge and or scale, which affects the system operating efficiently, LS Heating and Plumbing Ltd will not be accountable for the new boiler's performance and will recommend that a Magnacleanse is conducted (if not already included in your quotation), for an extra charge. Please note, in cases of extreme sludge, we may need to carry out a 'Powerflush', the cost of which is not included in the quotation unless specified. 6. If we are sealing your central heating system, the feed and expansion cistern will be removed and the water pressure within the system raised above "atmospheric". Occasionally the higher working pressures associated with this type of installation may result in already weakened fittings leaking. The work necessary to repair leaks or to replace radiators and the leaks are excluded from the quotation. 7. We recommend if your current system contains microbore pipe work that you consider re-piping it using copper tube. The price for this work is available on request and is not included in the quotation. If you do not wish to have this work carried out, we regret that we cannot guarantee the optimum performance of your new boiler and system. 8. If you require work to be carried out outside normal working hours, LS Heating and Plumbing Ltd may make a reasonable additional charge. 9. The quotation does not include for the final painting of pipework or any redecoration, nor for the alteration of linen cupboard shelves, renewal or repair of floorboards through which old pipes were run. No allowance has been made for chasing or boxing in wiring or pipework. The customer should expect to require an amount of redecoration following the installation and this is not included in our quotation. 10. Unless stated otherwise, the quotation does not include the use of scaffolding when safe access is not available from a ladder. 11. We have assumed that your property is in a good state of repair and contains no structural defects or weaknesses. We will not be responsible for any damage caused to your property as a result of any existing defects.

OUR OBLIGATION TO YOU 5.

Competent qualified tradesmen using sound materials will carry out all work using reasonable care and skill. All of our operatives will be adequately supervised when required. We will carry out all statutory notifications to local Authority Building Control and Gas Regulation. These documents should be kept in a safe place as they are important when selling your property. 2. To ensure that we are able to meet the requirements of our customers by providing the shortest possible lead times for installations we do on occasions employ sub-contracted labour. All of our sub-contractors are fully qualified and Gas Safe registered, furthermore they have met our own high standards of workmanship and are fully approved by LS Heating and Plumbing Ltd.

YOUR OBLIGATION TO LS HEATING AND PLUMBING LTD 6.

All qualifying conditions in our quotation must be met within 28 days of the survey otherwise LS Heating and Plumbing Ltd may withdraw the contract without liability to you. 2. You should ensure that any necessary licenses, authorities or permissions including the consent of the landlord are obtained prior to any work commencing. 3. Where insulation and other work is to be carried out in the roof space it must be cleared of stored articles by you in advance. 4. If your quotation includes a smart heating control e.g. Nest, Honeywell Evo Home, Worcester Wave, etc. LS Heating and Plumbing Ltd assume that at the time of installation a working internet connection with WiFi ability will be in place. LS Heating and Plumbing Ltd will also assume that your broadband and WiFi connection in your home is sufficient to support a Smart Control unit. LS Heating and Plumbing Ltd will not accept responsibility for the failure of any Smart Control if any changes have been made to the heating system following the installation being carried out. LS Heating and Plumbing Ltd will not be liable for any costs or damages incurred as a result of your Smart Control not being used as specified in the user instruction manual, as a result of a failure of your mobile device and/or your internet connection nor any costs associated with the exceeding of data usage limits, or unauthorised usage (e.g. if your mobile device is stolen). The replacement of batteries is the responsibility of the customer. Some Smart Controls will self-learn your heating and hot water patterns and automatically adjust your heating and/or hot water schedule accordingly. Please note some Smart Controls are registered on the manufacturer's network. This is for the purposes of troubleshooting and monitoring performance. Should a fault arise, the manufacturer should be the first point of contact for troubleshooting using the phone number listed in your user instruction manual. Following the purchase and installation of a Smart Control, LS Heating and Plumbing Ltd will not be responsible for the replacement of the Smart Control if you, the customer, requests an alternate control. 5. The quotation provided by LS Heating and Plumbing Ltd is based upon the existing layout of the property, including the number of radiators and bathrooms. Any changes to the property including extensions may mean that the boiler we have quoted for is undersized. If you're planning an extension to your property, please ensure this is discussed with our representative so that the boiler can be sized appropriately. 6. Please note, if we are fitting a Condensafe, this is a serviceable item. The filter will require replacement annually when the boiler service is carried out, and our current annual charge for this is £45.00 (if carried out with an annual boiler service at the cost of £80). The Condensafe's function is to neutralize the mildly acidic water, 'condense, produced by the boiler.

LIABILITY 7.

1. Unless due to the negligence of LS Heating and Plumbing Ltd, its sub-contractors or their respective employees, you are responsible for any damage or loss to property that arises from the performance of services at your premises. 2. LS Heating and Plumbing Ltd will make every reasonable effort to start and complete the work as agreed but cannot accept liability for delays beyond our control. 3. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of the terms or our negligence, but we are not responsible for any loss or damage that was not foreseeable to both parties at the start of the agreement. 4. We will not be liable to you for any business losses. We are only providing goods and services to you for domestic and private use. If you use any products that we supply to you for any commercial, business or re-sale purpose our total liability to you will be limited to the price paid. 5. We do not exclude or limit in any way our liability for death or personal injury caused by our negligence or any other liability which cannot be excluded or limited under law. 6. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by an event outside our control.

COMPLAINTS 8.

Please email admin@lsheatingandplumbing.co.uk initially to register any complaint. 2. It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us. 3. In the unlikely event of an issue with our work, the customer undertakes to allow us access to the property to rectify the problem. 4. If any of the terms used in these terms require additional clarification please contact our office on 07919586463.

COMPLAINTS POLICY WHICH

The business always endeavours to provide the best service.  However, on rare occasions there may be

times where a customer may not be completely satisfied. 

To ensure the business can put things right for you, as soon as possible after the completion of the

works, please inspect the work to ensure everything has been carried out based on the contract terms

and to the high standards the business aims to achieve.

Please contact the business straight away with any concerns either by phone, email or write to us. If

writing, get proof of posting.

Business Complaint Procedure

On receipt of your complaint the business aims to respond within 5 days.  

The business will arrange a convenient date to come and view and/or remedy the situation within 28

days.

In the unlikely event the business is unable to resolve your complaint having exhausted the business

complaints procedure, it may be necessary to use another complaint service.  Where the business

cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests

confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your

complaint.

The business has access to an Alternative Dispute Resolution (ADR) service for our domestic

installation, service, repair and maintenance contracts as part of the Which? Trusted Traders

Endorsement.  If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative

Dispute Resolution.  You will need to contact Which? Trusted Traders on 02922 670 040 who can

explain if you are eligible to use their Alternative Dispute Resolution.

OTHER IMPORTANT TERMS 9.

1. We may transfer our rights and obligations under these terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights under these terms. 2. You may transfer your rights under these terms to another person by notifying us in writing. This includes if you sell your home and wish to transfer the benefit of the guarantee and warranty to the new owner. 3. You may only transfer your obligations under these terms to another person if we agree in writing. 4. The contract is between you and us. No other person shall have any rights to enforce any of its terms. 5. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. 6. If we fail to insist that you perform any of your obligations under these terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. 7. These terms are governed by English law. You and we both agree to submit to the nonexclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

OUR CANCELLATION RIGHTS 10.

We may have to cancel a contract due to events outside of our control or the unavailability of stock. If this happens we will promptly contact you to let you know.

YOUR CANCELLATION RIGHTS 11.

If you wish to cancel your agreement within your cooling off period (7 days after accepting your quotation), you can do so by completing the details at the bottom of this page and emailing it to admin@lsheatingandplumbing.co.uk.

I/We hereby give notice that I/We wish to cancel my/our central heating agreement

Quote Number:

Name: Address:

Postcode:

Signature:

Date: